Shipping & Delivery
Standard Shipping and Delivery
We know you want your order delivered as quickly and economically as possible, so we offer same-day processing 7-days a week, plus free standard shipping.
In the United States we ship via all major ground carriers, including FedEx, UPS, United States Postal Service (USPS), and FedEx SmartPost (which uses USPS for final delivery to the package destination). For products with shipping costs, fees are based on the item size, weight, delivery destination, and other factors.
All transit times are estimated business days, we do not guarantee shipping transit/processing time
Delivery will not be made to P.O. Boxes
US Shipping Only
Non-Continental US shipping will be calculated in the checkout
How to Track Your Order
After payment is approved and your shipment leaves our warehouse, your shipping confirmation email will contain an order number you can use to monitor your shipment until it arrives at your door.
Things to know:
- It may take up to 48 hours from the time an item is shipped to the time information is available for viewing.
- Oversized and heavy items must be sent by a freight shipping company and can only be shipped to the 48 contiguous United States.
- Once your order ships, transit time is 3 to 7 business days within the 48 contiguous United States, based on shipping location. Deliveries to Canada can take up to 7 business days, depending on the shipping location and clearing customs.
- Our free shipping offer applies only to certain items, and only on shipments made to the 48 contiguous states.
We make every effort to pack items so they will arrive at your door safely. Despite our best efforts, sometimes breakage does occur.
If you receive damaged merchandise we will replace it as quickly as possible. Be sure to contact us within 48 hours of receiving delivery, and please keep all packing boxes and materials. Email us at email@example.com, or call Customer Support at xxx-xxx-xxxx.
Shipping companies (like UPS, FedEx, DHL) only accept shipping damage claims within one week after delivering the product. Therefore, you will be responsible for any cost related to the shipping damage if you do not contact us within one week.
Out of Stock Items
While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an email update as quickly as possible. It will then be your choice to proceed and keep the order in HOLD or cancel it. Items are not charged to your credit card until they are shipped.
What if I cannot find my package?
In rare cases, you may not be able to find your products even though the tracking info from shipping agents, like FedEx or UPS, shows it as delivered. Do NOT worry! We are always here to help and will make sure that you will receive the product that you ordered. Please do reach us within 30 days. Otherwise, package lost claims can not be filed with the shipping agent and there is nothing we can do.
There are several possibilities:
- The package has not been delivered yet. Sometimes the package delivery will be delayed from 1 or 2 business days while the tracking info online showed as delivered.
- The package could be delivered to your neighbors, which has happened several times. Please do check with our neighbors to see whether they received your package or not.
- The package could be indeed lost. If you have waited for 2 business day and checked with your neighbors but still do not find the package. Please do not hesitate to contact us at firstname.lastname@example.org. In the meantime, please do contact the shipping agent to let them know that you did not receive the package, ask them to start an investigation, and file a package loss claim with the tracking number, which is, unfortunately, something that can only be done by the receiver (otherwise, we will do it for you). Once you filed the claim, please send us the claim number so that we can follow up with our shipping agent for the lost package investigation, which could take up to 15 business days. Once the shipping agent verify that the package is indeed lost, we will resend the product or issue refund accordingly. Customer will be responsible for the lost if customer refuse to work with us to start the investigation.
It could take some extra time to receive the product if something went wrong during the shipping process, which is something that we do not want it to happen but unfortunately out of our control. But rest assure we will always be here to help!
Wrong Address Disclaimer
It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at email@example.com as soon as you place your order. We will do our best to make the change. However we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so. If it's too late for our team to cancel your order, you can return your order to us once you've received it. For more information on how to return your order click here(FAQs)
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